Cancellation before dispatch

To cancel your order, please leave an inquiry on the Customer Service board.

*Your refund may take several days to process after cancellation. Please note that your cancellation may be denied if your order status is in [Pending Shipment].

Exchanges before dispatch

For exchanges and returns, please leave an inquiry on the Customer Service board.

Once your order status is in [Pending Shipment], we cannot accept requests to add or exchange items.

You may change options within the same product before your order is dispatched.

Option changes are not accepted if prices vary by option.

You can change your delivery address by leaving an inquiry on the Customer Service board only if your order status is in [Processing].

To change your address while your order status is in [Pending Shipment], please contact the courier directly.

Cancellation due to stock delay

If your product is not dispatched for 10 or more business days due to stock delay, you can request a cancellation on the Customer Service board.

Exchanges/returns after delivery

All product-related inquiries must be made within 7 days of delivery in order for us to process your request.

We don't accept cancellation/exchange/return after shipment due to change of mind.

For defective or wrong items, leave an inquiry on the Customer Service board within 7 days of delivery or 30 days after discovery of defect to request an exchange or return. (We will be responsible for return shipping fees.)

Exchange requests are not accepted for defects found in free gifts.

Exchanges/returns are not available if:

- due to change of mind after shipment

- 7 days have passed since delivery

- product has been used

- product is returned without prior request

- product packaging is damaged or missing

- product is contaminated or damaged due to customer mishandling

- product is altered or modified after delivery

- product shows traces of use

Refunds