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TITLE [FAQ] What is the refund & exchange policy?
POSTED BY javindeseoul (ip:)
  • DATE 2018-08-13 22:58:53
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What is the refund & exchange policy?


Returns and exchanges are made on unopened products only.

All requests for returns & exchange must be made within 7 days of receiving the item,

including refund for defected items via email: javindeseoul@gmail.com.

When requesting for defected or wrongly shipped items,

please include detailed pictures of the products, order number, and name of the products.

For missed order, please contact our customer service on the day you received the package.
Shipping and handling charges are not refundable.

Javin De Seoul is responsible for shipping fee of defected products only.

All confirmed returns should be mailed to following address with your order

number and first and last name:


Javin De Seoul (CS Center)

B-720, 52, Chungmin-ro, Songpa-gu, Seoul

Republic of Korea

postal code. 05839

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